Managing patient expectations

Narrative excerpt from patient/community member

Patients/community members discuss treatment costs. (2023) We went to Dr. [xxx] and he’s a ripoff dentist. Let’s put it like that. He’ll put fillings in your mouth and then within a month’s time the filling done came out of your mouth. Then he wants you to come back in to refill and charge you for […]

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss treatment costs and managing patient expectations. (2023) Cost. So I think that’s a really big issue. Discussing with patients. I feel like sometimes patients come in, especially in dental, as if it’s a grocery store and they can kind of pick what they want. I want an implant, but then they’ve

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Narrative excerpt from patient/community member

Patients/community members discuss health literacy. (2023) I feel like I received education on maybe the very basics of oral health, like brushing, flossing, things like that. But there was a point a couple of years ago when I thought I needed a root canal, and I just didn’t really know. I went to someone who

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Narrative excerpt from patient/community member

Patients/community members discuss trust and standards of care. (2023) They was like when you go in there they would explain to you everything they was going to do to you after they needed the examination or the x-rays, and they would tell you what all they was going to do. Then they have you either

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss patient expectations. (2023) I think there’s also… Not really when it comes to faculty, but just patient expectations. I think a lot of patients hear about implants, and they come in and they say, “I want an implant.” And then really there’s so many factors about why that wouldn’t be best,

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss patient education. (2023) I’ve also talked to people who have said that they think when they get their six-month cleaning, it does more harm than good. Which I was so confused by, and they were very like, “No, I swear if I go in every six months for a cleaning, it’s

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Narrative excerpt from patient/community member

Patients/community members discuss dental training/education and patient-provider interactions. (2023) I think it would be better if there are any programs at the schools, like the dental school, can inform students that there is better affordable dental care. . .You have to when you start talking about affordability, your insurance or what you have to go

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss biases and patient trust. (2023) Teaching us not necessarily how to interact, but just to exclude, try your best to exclude biases, any prejudices you might have. Just treat everybody as a blank slate and do not make assumptions about what anybody can or can’t do or what they want or

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Narrative excerpt from patient/community member

Patients/community members discuss standards of care and bias. (2023) But even what you’re saying with the dental, I’m just thinking with my mom. I remember going to an appointment with her probably about six months ago and you’re right. Just by looking at us and watching us come in … It seems like we were

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