Managing patient expectations

Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss managing patient expectations, time, and university-based dental clinics. (2023) So at the school we have certain set hours of when we can see patients and that’s really it. And it’s usually a two and a half hour, three hour window. But when we can see patients, so one of my patients […]

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss patient education with special needs patients and their caregivers. (2023) I had a patient who had Down syndrome. She wasn’t terribly talkative. She had probably around five-ish cavities that she needed to have filled. So I was doing one of them and we had to keep stopping an appointment because in

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Narrative excerpt from patient/community member

Patients/community members discuss treatment costs. (2023) One of the main pages that I remember, and this stuck with me the whole time, it was that I wasn’t going to be able to go back there with them. And it said in the paperwork that if the dentist saw the need for additional care, I was

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Narrative excerpt from patient/community member

Patients/community members discuss standards of care and trust. (2023) So I think that the whole managed care system needs to change. You should be able to feel comfortable enough with a doctor to be able to ask questions or say, “I forgot this.” And they’ll to step back in and say, “Can I ask this

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Narrative excerpt from patient/community member

Patients/community members discuss treatment costs. (2023) Speaker 1: Then make sure they accept our insurance. That’s another problem too, right there. Certain dentists don’t accept the insurance that you have, and then what they do, I come to find out they do. They have you keep coming back. It’s what they was doing me, and

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Narrative excerpt from patient/community member

Patients/community members discuss standards of care. (2023) Well, other than myself, I just got three fillings need to be done and like I said, I had one pulled. The dentist was a nice dentist. I really appreciate the way they doing things. They were always on time. So I appreciate going there because I was

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Narrative excerpt from patient/community member

Patient/community members discuss standards of care. (2023) A little too straightforward. He didn’t seem to have a manner that was calming, reassuring. It was just rushed, so to speak. In comes one, now goes another.Right.Just like numbers?You’re just passing through.Exactly.Another human.It seems like he really didn’t take as much time with each patient, because every

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss patient trust. (2023) Again, these are strangers when we first meet them. And once we start getting to know them, what I’ve noticed is I’m doing things different. We have certain protocols for certain things, but as soon as I know that patient’s coming immediately I know what they want or

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