Managing patient expectations

Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss bias, managing patient expectations, trust, and race. (2023) The thing is is, like, well, I don’t know how they’re treating their patients. I don’t know what they’re doing to their patients. But the thing is, is patients that can sense… You know what I mean? It’s that intangible feeling of, like, […]

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss managing patient expectations, and bias. (2023) When you rotate through admissions, and I even found myself starting to almost become more biased toward extraction by the end because your first couple of days, you’re like, “Okay. If you want to save this tooth that’s hurting: root, root canal, crown, whatever,” and

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss managing patient expectations and patient education. (2023) I had a patient who spoke French. He has an old, an RPD [removable partial denture] was made here at the school, but it was more than seven or eight years ago. It was made here, but it’s broken. It’s not functional anymore, but

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss access to care, trust, health literacy, patient fears, bias, and social determinants of health. (2023) I also have a similar patient experience: several patients that have come from underserved backgrounds. And I guess one patient in particular I can think of, just because I haven’t seen oral health this badly in

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss treatment costs, access to care, trust, and managing patient expectations. (2023) Our initial appointment with our evaluation has a certain cost to it, and typically for insurance purposes, it’s only covered once every lifetime. But the difference is, the school prices are unmatched, compared to private practices. And so what could

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainee discusses dental training/education (2023) I think there’s also almost a disconnect between if it’s a general dentistry faculty and a specialty faculty. Because I think a lot of the specialty have such laser focus on what they’re looking for. And obviously specialties are more expensive, they’re more time-dedicated, all that… And I

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainee discusses patient fears (2023) Okay, so we talked about a lot of treatment plan options and how faculty can differ on essentially their opinion on it. But I’ve also had situations where faculty had a different diagnosis for a patient, and that was also very disheartening and a little bit frustrating for

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainee discusses dental training/education. (2023) In my experience, specifically with patients that I’ve had trouble… I guess trying to determine if they should get one procedure or another specifically based on the cost. Talking with different faculty, I can kind of see how they would prioritize it specifically for… If they have the

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainee discusses patient-centered care, managing patient expectations, and race. (2023) [My experiences in working with underrepresented minority groups have been] enlightening in the sense that… Again, these are strangers when we first meet them. And once we start getting to know them, what I’ve noticed is I’m doing things different. We have certain

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss bias, patient-provider interactions, and power dynamics. (2023) I had a patient and she just had a complaint and one of the faculty members looked at her and said, “this is why I quit dentistry.” He retired, he’s working at the school. And she just got so frustrated. She’s like, “I’m just

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