Dental/dental hygiene trainees discuss managing patient expectations and patient education. (2023)
I had a patient who spoke French. He has an old, an RPD [removable partial denture] was made here at the school, but it was more than seven or eight years ago. It was made here, but it’s broken. It’s not functional anymore, but he is still [. . .] But we’ve tried to explain to him that he needs a new one, but he refused. I mean, I explained everything on the translation line, and the person on the line explained it to him, and he seemed like, even the guy on the translation line, he was telling me this guy refused to understand that he cannot use this anymore. I don’t know. I don’t understand what was going on, why he is. . . I think he didn’t want to come for many appointments. He thought he can just come fix the tooth and leave. But yeah. We struggled like two hours with just trying to explain to him, “No, we can’t just fix this RPD. You need a new one.” But he got mad, and he left. I was looking at the record. I was talking to the front desk, and it seemed like he tried with other providers, so he kept coming to the school for three more times, just to see if other people at the school will fix the RRP. But he already [. . .] like three times [. . .] he refused that RPD, for some reason. I don’t know why.