Trust

Narrative excerpt from patient/community member

Patients/community members discuss treatment costs and trust. (2023) In terms of my dental health, my teeth are not the prettiest teeth, but they’re fine. They don’t hurt. There’s nothing loose, nothing like that. And my issue in this area, we’re overloaded with dentists, but which one do you go to? I’ve had mixed experiences, had […]

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Narrative excerpt from patient/community member

Patients/community members discuss access to care. (2023) It doesn’t matter. It doesn’t matter. Because if they have a certain quota of how many people they can get in there, that’s what they do. If they accept your insurance, they got to call and verify that everything before they even let you come in there. And

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Narrative excerpt from patient/community member

Patient/community members discuss standards of care. (2023) A little too straightforward. He didn’t seem to have a manner that was calming, reassuring. It was just rushed, so to speak. In comes one, now goes another.Right.Just like numbers?You’re just passing through.Exactly.Another human.It seems like he really didn’t take as much time with each patient, because every

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Narrative excerpt from patient/community member

Patients/community members discuss standards of care. (2023) Definitely, start with recognizing who’s coming in the door. Try not to judge based on how they’re looking. Like I said, with my mom, the dentist didn’t pay attention to the fact, first of all, that she’s a little older. She’s in severe pain. Of course, she got

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Narrative excerpt from dental/dental hygiene trainee

Dental/dental hygiene trainees discuss patient trust. (2023) Again, these are strangers when we first meet them. And once we start getting to know them, what I’ve noticed is I’m doing things different. We have certain protocols for certain things, but as soon as I know that patient’s coming immediately I know what they want or

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